Posts Tagged ‘Basic troubleshooting steps for the BlackBerry Internet Service’


Listed below are the most basic troubleshooting steps for BlackBerry Internet Service issues. The following actions will resolve the majority of common BlackBerry Internet Service issues:

  1. Send a personal identification number (PIN) message.
  2. Delete the service books from the BlackBerry device. For information about deleting service books.
  3. Perform a Hard Reset.
    1. Remove the battery from the BlackBerry device. Leave it out for 60 seconds.
    2. Re-insert the battery.
  4. Register the BlackBerry device on the wireless data network.
    1. Go to Options > Advanced Option > Host Routing Table.
    2. Click the trackwheel.
    3. Highlight Register Now.
    4. Click the trackwheel.
  5. Send service books to the BlackBerry device. For information about sending service books.

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