Spam and Virus filtering of BlackBerry Internet Service email


You receive messages on your BlackBerry Internet Service account from one of the following addresses:





Where <service_provider> is the name of your BlackBerry service provider.

The following is a list of possible subject lines for these messages:

  • *DETECTED* Online User Violation
  • Email Account Suspension
  • Important Notification
  • Members Support
  • Notice of account limitation
  • Security measures
  • Warning Message: Your services near to be closed.
  • Your Account is Suspended
  • Your Account is Suspended For Security Reasons

The body of this message claims that some administrative action has been taken on the BlackBerry Internet Service account or that some administrative action is required by you. For an example of the message body


This message contains the WORM_MYTOB.MS virus. For more information on this virus, see the Trend Micro security site at and search for WORM_MYTOB.MS.


Resolution 1

Set a filter on your BlackBerry Internet Service account. For instructions,

Resolution 2

Delete the BlackBerry Internet Service account and recreate the account with a new user name.

Resolution 3

Implement a virus or spam filtering program on the email accounts that are integrated with the BlackBerry Internet Service account.

Additional Information

The following examples show what could appear in the body of one of the messages received in your BlackBerry Internet Service account:

Example 1

Dear <Name of recipient> Member,

We have temporarily suspended your email account <Email account of user>. This might be due to either of the following reasons:

  1. A recent change in your personal information (i.e. change of address).
  2. Submitting invalid information during the initial sign up process.
  3. An inability to accurately verify your selected option of subscription due to an internal error within our processors.

See the details to reactivate your <Email account of user> account.

Sincerely,The <Random name> Support Team

Example 2

Dear <Name of recipient> Member,

Your e-mail account was used to send a huge amount of unsolicited spam messages during the recent week. If you could please take 5-10 minutes out of your online experience and confirm the attached document so you will not run into any future problems with the online service. If you choose to ignore our request, you leave us no choice but to cancel your membership.

Virtually yours,

The <Random name> Support Team

Attachment: No Virus found

Happy To Help

    Leave a Reply

    Fill in your details below or click an icon to log in: Logo

    You are commenting using your account. Log Out /  Change )

    Google photo

    You are commenting using your Google account. Log Out /  Change )

    Twitter picture

    You are commenting using your Twitter account. Log Out /  Change )

    Facebook photo

    You are commenting using your Facebook account. Log Out /  Change )

    Connecting to %s

%d bloggers like this: