Archive for June 8th, 2009

celik

It appears the issue is being caused by device firmware. At this stage telco doesn’t offer any firmware to update .

Doc ID : KB16455
Last Modified : 2008-11-24
Document Type : Support

Environment

  • BlackBerry® Storm™ 9500 Series
  • BlackBerry® Media Sync
  • SDR264548

Problem

After installing BlackBerry Media Sync while the BlackBerry Storm smartphone is connected to the computer, BlackBerry Media Sync opens, but displays an error stating that it cannot connect to the BlackBerry smartphone.

Resolution

This is a previously reported issue that has been escalated internally to our development team. No resolution time frame is currently available.

Workaround

Disconnect the BlackBerry smartphone from the computer, restart the computer, and try again.

Got it from: Blackberry Forum