When the Blackberry Internet Service connects to an integrated account (this occurs once every 15 minutes), it takes a snapshot of the entire inbox. Generally, if the integrated account’s message count is greater than 900 messages, the Blackberry Internet Service will time out
and no new mail will be brought over to the smartphone.
However, messages may still arrive on the smartphone if the Blackberry Internet Service can take the snapshot of the entire inbox quickly enough.

To resolve the issue, please move some older messages into a subfolder so that the Blackberry Internet Service can connect successfully with the integrated account.

Happy to Help

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