Archive for August 22nd, 2008

Cause

This is software version problem when we do the testing.

In this situation,user able to charge the device when plugged with Pc or laptop.

Device is under old version V4.1.0.378 (option>advanced option>about>

To resolved:

Please download at link

BlackBerry Handheld Software v4.2.2.302 (EastAsia)

Package Version: 4.2.2.302

Consisting of:

* Applications: 4.2.2.122

* Software Platform: 3.4.0.24

* File name: 8707vCJK_PBr4.2.2_rel302_PL3.4.0.24_A4.2.2.122_Celcom.exe

* File size: 70.57MB

and then click download…

After downloading, Plug in the blackberry with your pc or laptop and click

The downloaded files and it may begin the installation.

Happy to help

If you are having issues with your BlackBerry such as your call logs or SMS/Text messages suddenly disappearing, the information will help you clear up the immediate issues facing your device.

Other symptoms of low-memory on your BlackBerry include losing pictures that reside in your device memory, losing emails within the time period it is set to keep messages on the device, and often simply shutting down and rebooting.

To do 1ST: On your BlackBerry, go to Options > Status. Check the “File free” entry. The number is expressed in Bytes, so a number there of “10123456” would indicate you have 10.12 Megabytes of memory free to use on your BB.
While there is not hard and fast rule of how much “File Free”, free memory, is required, the symptoms above are most noticed when the free memory is below 10MB. The lower the number, the more likely you will experience loss of call logs, SMS and email messages. It is recommended to strive to attain a file free higher than 15MB.

Tips:Hard Reset a device without removing the battery
From Home Screen: ALT + Right Shift + Del


To do 2ND

Removing the battery on your BlackBerry and replacing it, will often clear up between 2-10MB of free memory.

NOTE: This is commonly referred to as a “HARD reset” of the BlackBerry, and is recommended by RIM for circumstances such as these. Doing so will not delete any settings, applications, data, or personal information on the device. Rather, it simply clears the cached memory of the BlackBerry and releases memory to be free that has been in use by other applications and not yet released.

With your BlackBerry remaining powered on, remove the back cover, remove the battery and hold about 30 seconds. Replace the battery and allow the device to reboot. Check the file free status again, at Options > Status. You will notice a marked difference.

To do 3RD:
Since web browsing results in cached files on the Blackberry, try clearing the browser cache:

Use the application loader tool to remove any unused applications, such as themes, ring tones, or third-party applications OR go to option>advanced option>application>Delete/Remove application from device.

NOTE: Please try not to install too many applications on your device as the device memory is limited to 64MB.When this device memory is full, it will start to do garbage collection by removing old emails/sms/mms/phone logs and etc.

Your BlackBerry device might even slow down or hang sometimes when there is not enough memory. It is always advisable to only keep applications that you require on the device and remove those that you don’t normally use

Sender Policy Framework (SPF)

Adalah satu istilah dalam pengkomputeran yang tugasnya untuk mengenal pasti domain yang dibenarkan atau yang tidak dibenarkan masuk ke email server.
Sebagai contoh.

Situasi ini hanya berlaku di device anda apabila anda ingin menghantar email menggunakan blackberry dan anda masih lagi boleh menerima email melalui blackberry.

Owner akan mengarahkan computer/machine/email server sesiapa yang emailnya dengan @domain.com akan diperiksa SPF dan computer/machine akan mereject email tersebut jika email tersebut diterima di mail server owner.

Jika ia berlaku kepada anda jangan panik, ini yang perlu anda lakukan;

1.Di email server letak 2 nie di WHITELIST

*.blackberry.com and *.blackberry.net under the WHITELIST.

2.Kalau tidak boleh juga,Suruh It admin disable SPF dan cuba hantar test email di blackberry.Still tidak boleh lagi :

1.Jangan guna SPF or

2.Re-check SPF setting

Sedia membantu

1.Error 2738 when installing BlackBerry Desktop Manager

Error:
You get an error 2738 when installing BlackBerry Desktop Manager

Cause:
VBScript support is not enabled by default in MS Vista.

Resolution:
1. Run Command Prompt as administrator
1.1 Start Menu -> All Programs -> Accessories
1.2 Right click on Command Prompt and select Run as administrator
2. cd %windir%\system32

2.Error 721: Remote Server timeout

Cause 1: Device is locked to the wrong GPRS / 3G PPP link
Resolution: Perform a hard reset on the device

Cause 2: GPRS / 3G PPP link service is down
Resolution: Verify with a non-BlackBerry device to be used as a dialup modem. If successful, open docket with Celcom Network Operations & Maintenance

3.Error 718

Normally caused by an invalid APN set in the “Extra Initialization Commands”

Control Panel > Phone and Modems > Modems > Standard Modem > Properties > Advance

Make sure that it is at+cgdcont=1,”ip”,”celcom3g” or “unet” (maxis)

If this is true, the SIM card might be a 2G SIM card. Advice the us er to go to Celcom/Maxis to change the SIM to a 3G SIM card.

If the SIM is a 3G SIM card, try doing a hard restart.

NOTE: To confirm that it is a 2G SIM , get the user to change the “Extra Initialization Commands” to at+cgdcont=1,”ip”,”wap.celcom.net.my” “net” (Maxis) and initialize a dial-up. If this is successful, this confirms that the SIM is a 2G SIM because APN used is specifically for 2G SIM only.

4.Error 692: There was a hardware failure in the modem (or other connecting device)

Cause

  1. The modem is turned off or malfunctioning.
  2. The handshaking options for the modem are incorrectly configured.
  3. The modem is unsupported. (Only Standard Modem is supported)

To resolve this issue, complete the following steps:

Task 1

Do the hard reset and perform:

  1. Connect the BlackBerry smartphone to the computer and ensure BlackBerry® Desktop Manager is turned on and able to detect the BlackBerry smartphone.
  2. Go to Start > Control Panel > Phone and Modem options.
  3. In the Phone and Modem Options window, click the Modems tab.
  4. Select Standard Modem and click Properties.
  5. In the Standard Modem Properties window, click the Diagnostics tab.
  6. Under the Modem Information section, click on the Query Modem button.
  7. If the results are all positive, the BlackBerry smartphone is functioning correctly. If the BlackBerry smartphone user is unable to connect to the Internet, contact the service provider for further troubleshooting assistance.

5. Error 633

Cause

The COM port drivers are conflicting

To resolve this issue:

1.Perform a clean install of the COM port drivers by completing the following steps:

On your computer, uninstall BlackBerry® Desktop Software

2.Close all third-party software running in the system tray or background.

3.Go to Start > Settings > Network Connections.

Turn off the network connections.

4.If the BlackBerry smartphone user has firewalls running, turn the firewalls off.

Install BlackBerry Desktop Manager 4.1 or later.

Restart the computer and confirm the following:

Third-party software is running in the system tray or background of the computer.

Network connections are turned on.

Firewalls on the computer are enabled.

Verify that the computer has COM ports available by completing the following steps:

Click Start > Settings > Control Panel.

Double-click System.

On the Hardware tab, click Device Manager.

Expand Ports.

Verify that COM ports are listed under Ports (for instance, COM1, COM2).

6. Error 628

Cause

The connection could not be completed because the connection attempt was terminated by the remote computer. Try the following:

1. If you are trying to establish a dial-up connection, make sure that the phone number you are dialing is correct. Try dialing this phone number from your telephone.

2. If you are trying to establish a connection by using a modem, you might need to change the modem settings.

To resolved:

Refer: Link

Sources:MicrosoftTechNet

happy to help and more to come