What you should do? :

1.Check signal indication (GPRS,EDGE,3G)

-If lower case gprs,edge,3g(Could be network problem,need to check with your provider)

– If appear GSM (line has been Barred)

2.Email Account need to be Validated at Webclient

Need to login at Blackberry web client

Click at

Please confirm your password

3.It could be Network do not hooked with the device

-Go to Tower icon under Manage connection–try on/off

-Or do the Hard reset (take out the battery and put it back)

After thatHost Routing Table(hrt)

-send Service Book

HOW TO CHECK service BOOK AT DEVICE


_Try to send a test email

To:

Subject: write this<comfirm>

when received at blackberry

Your message:

TO:user@domain.com.my

SENT: Mon Aug 18 12:11:08 2008

SUBJECT: <confirm> your email

has been delivered to the recipient’s BlackBerry Handheld.

4.Firewall setting

-lastly,check the firewall setting and It is very rare. If this thing happen just

Click at option

Security Option

Click at Firewall

Make all are untick

5.If your email using Application like Microsoft Outlook Or Outlook Ekspress .Please double check to do an extra configuration on the application itself: (leave copy at mail server)

Microsoft® Outlook® XP, 2002, and 2003

  1. Click Tools.
  2. Click Email Accounts.
  3. Click View or Change an existing email address, or select the Email tab.
  4. Select the email account.
  5. Click Change.
  6. Click More Settings.
  7. Click the Advanced tab.
  8. Click the Leave a copy of the message on the server check box. Click Next.
  9. Click Finish.

Note: When this check box is cleared, deleted email messages will be permanently removed from the messaging server.

Microsoft® Outlook® 2007

  1. Click Tools.
  2. Click Account Settings.
  3. Click the Change… button.
  4. Click More Settings… button.
  5. Select the Advanced tab.
  6. Click the Leave a copy of the message on the server check box.
  7. Click OK.
  8. Click Next.
  9. Click Finish.

Note: When this check box is cleared, deleted email messages will be permanently removed from the messaging server.

Microsoft® Outlook® Express and Microsoft® Outlook® 2000

  1. Click Tools.
  2. Click Accounts.
  3. Select the Mail tab.
  4. Select the email account.
  5. Click Properties.
  6. Select the Advanced tab.
  7. Click the Leave a copy of the message on the server check box.

Note: When this check box is cleared, deleted email messages will be permanently removed from the messaging server.

Microsoft® Outlook® 97

  1. Click Tools.
  2. Click Services.
  3. Click Internet E-mail.
  4. Choose the email account, and then click Properties.
  5. Select the Advanced tab.
  6. Click the Leave a copy of the message on the server check box.
  7. Click OK.

Note: Restart Microsoft Outlook 97 to apply changes.

Note: When this check box is cleared, deleted email messages will be permanently removed from the messaging server.

Happy To Help

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